uJobs Support
Help for workers, organisations, and portal users.
Use this page for account help, onboarding issues, shift questions, privacy requests, and general support. If your message contains personal or account-specific details, email support directly rather than posting it publicly.
FAQs
Common support questions
What is UJobs?
UJobs is a work and workforce platform that connects workers, agencies and employers. Workers can manage opportunities, shifts and communication, while organisations can coordinate their workforce from one platform.
Who can use UJobs?
UJobs is designed for workers, recruitment agencies, employers and organisations that manage staff or shifts.
How do I create an account?
You can create your UJobs account through the UJobs sign-up portal. Once registered and verified, you can sign in to the appropriate UJobs app for your account type.
I cannot sign in. What should I do?
Check that you are using the correct email address and sign-in details. If you have forgotten your password or cannot access your account, use the available account recovery option or contact UJobs Support.
I signed up but did not receive a verification email.
Check your spam or junk folder first. Make sure you entered the correct email address and request another verification email if that option is available.
How do workers join an agency or organisation?
An agency or organisation may invite you or provide joining details. Once your request is submitted, the organisation may need to approve your connection before it becomes active.
Why can’t I see any shifts?
Available shifts depend on the organisations you are connected to, your account status and whether shifts have been made available to you. If you expect to see a shift, contact the organisation that assigned it.
How do I accept or manage a shift?
Open the relevant shift in UJobs and use the available shift actions. The options shown may depend on how the organisation has configured that shift.
Can I work with more than one agency or organisation?
Where supported, your UJobs account can be connected with multiple organisations so you can manage your work from one account.
How does messaging work?
UJobs allows workers and organisations to communicate within the platform where messaging is enabled. Messages relating to your work, shifts or organisation can be viewed from the messaging area.
Why am I not receiving notifications?
Make sure notifications are enabled for UJobs in your device settings. You should also check that you are signed in and that your notification preferences allow the relevant updates.
How do I change my personal information?
Open your profile or account settings in UJobs. Some information can be updated directly, while certain verified information may require additional confirmation.
How do I change my password?
Use the password or account security options available from the sign-in or account settings screen. If you cannot access your account, use the password recovery process.
How do I report an incorrect shift or work detail?
Contact the agency or organisation responsible for the shift first, as they control the shift information. If the issue appears to be caused by UJobs itself, contact UJobs Support.
What should I do if the app crashes or something does not work?
Close and reopen the app and make sure you are using the latest available version. If the problem continues, contact UJobs Support and include what you were doing when the problem occurred, your device type and any error message shown.
Is my personal information secure?
UJobs uses security measures designed to protect account and platform data. You should also keep your login details private and never share passwords or verification codes with another person.
Can I delete my UJobs account?
You can request deletion of your UJobs account and associated personal information, subject to any information that must be retained for legal or legitimate operational reasons. Account deletion instructions should be available through UJobs account settings or Support.
How do I report inappropriate behaviour or content?
Contact UJobs Support with details of the issue. If the matter involves an agency, employer or another organisation, you may also contact that organisation directly where appropriate.
How do I contact UJobs Support?
Use the contact form or support details provided on this page. Include your account email, a short description of the issue and any relevant screenshots, but never send your password or verification codes.